Refund policy

We want your Cota Skincare experience to be exceptional. Please review our policies below:

Returns and Refunds

We regret to inform you that we do not accept returns or offer refunds for online orders. However, if you receive the wrong item, please reach out to us promptly via email at customerservice@cotaskincare.com. Request for item replacement must be made within 7 days of delivery date shown on tracking information.

Email subject line: (ex. Wrong Item Received- Order #1001)

Kindly include (2) clear photos of the unopened incorrect item, first and last name, shipping address, and order number. After review and approval, we will provide you with a shipping label to return the item(s) to us, and the correct item will be dispatched to you within 3-5 business days.

Damaged Products

In the unfortunate event that your order arrives damaged, you must file a claim with the shipping carrier. We are not responsible for damage to items that occurred during shipment. 

Lost Packages

We understand the frustration of lost or stolen packages. Once your order has been shipped, we are not liable for any losses or thefts. If you encounter this issue, we recommend filing a domestic claim with USPS via their official website: USPS Claims. Products purchased and shipped with Route Protection may be eligible for insurance coverage for lost items during transit. USPS will determine the outcome of your claim.

 

Should you have any inquiries or concerns regarding your package, please don't hesitate to contact our dedicated customer support team at customerservice@cotaskincare.com.