Once we have received and processed your payment in full, your package will be shipped out within 3 business days. We take extra precautions to ensure your package is delivered safely and with no damage to it. However, we cannot guarantee that it will arrive in perfect condition due to the Postal Service handling.
Once the package has been delivered by the shipping carrier, the risk of damage or loss of the item is the responsibility of the recipient.
Standard shipping for domestic orders:
Expect package within 7-10 business days.
Standard shipping for international orders:
Expect package within 14-21 business days.
Please contact CustomerService@cotaskincare.com if you have not received your package within 10 business days of receiving your tracking number.
COTA Skin ensures the delivery of the product to the address submitted at the time of purchase. Should the customer fail to give the correct address, subsidiaries, or delivery services shall be in no way liable or required to issue a refund or resend the package. COTA Skin does not take responsibility for stolen packages once they have been labeled "Delivered" by the postal service.
International Orders:
Please be aware that Cota Skin is not responsible for any customs duties or fees that may be incurred when shipping our products internationally. These fees are determined by the customs agency of the destination country and are the sole responsibility of the customer. We recommend that international customers familiarize themselves with their country's customs policies before placing an order with us.
Return Policy:
No returns or refunds are permitted for online orders. If you receive the wrong item, please email us at CustomerService@cotaskincare.com with a photo of the wrong item UNOPENED. We will then send you a shipping label to have the item(s) returned to us, and the correct item will be sent within 3-5 business days.
Damaged Products:
For items that arrive damaged, please send an email to CustomerService@cotaskincare.com with the following information: your name, order number, and images of the damaged item. Replacements are sent out immediately based on our discretion. To receive Replacement products, it must be 14 days from order date in the US and 30 days from your order date if outside of the US. After that time frame, we will not reship items.
Lost/Stolen Package:
Cota Skin is not responsible for lost or stolen packages. If you have not received your items due to any circumstance, please contact the shipping carrier to file a lost/stolen package claim.
Cancellation Policy:
Please keep in mind that our order-fulfillment and shipping team work very hard to get orders shipped quickly and efficiently. Therefore, we cannot change, make price adjustments, or cancel an order once it has been submitted.
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