Below FAQ are some common concerns for our customers. If you have other questions, please just send it to CustomerService@cotaskincare.com
No. If there is an error on the billing and/or shipping information that you have provided, we reserve the right to cancel your order and issue a refund. Please allow 7-10 business days for the refund to process. Please contact your financial institution for more details on when you will see the funds reflect back into your account.
We ship worldwide! International shipping roughly takes 3-5 business days in transit. Please note we are not responsible for any delays or fees due to customs. Please contact your local postal service for more information on customs and duties. ​ ​
Standard Shipping: 5-10 business days to process then ship. A signature is not required to receive.
Your order will process for 24-48 business hours. Once your order has shipped, an email will be sent to you containing tracking information. Additionally, allow 24-48 business hours for your shipment details to update with USPS. Please refrain from contacting our Social Media team with order questions. They do not have access to orders nor record of emails that are sent.
Upon completion of your order, a confirmation email with the details of your order will be sent. Please ensure your checkout process is complete with the correct email address until you reach the page containing your order number. Please note to check your spam folder, as well as your email, may have filtered into that folder.
Please contact USPS to resolve the issue or file a claim. All packages are insured. COTA Skincare is not responsible for packages that have been delivered.
We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for any changes to your order. We apologize for any inconvenience in advance. We advise you to throughly check your information input before submitting your order. ​
In the rare event that the item you received is not in pristine condition, we deeply apologize. Please contact our team customerservice@cotaskincare.com with a photo of the damage before sending the product back. Our team will gladly assist you with reshipping the item out to you in a timely manner.
The order to apply the products are Cleanser, Toner, Serum, Cream. Only product that needs to be rinsed is the Cleanser.
Apply once if you have light skin issues. For more problematic issues, we recommend twice a day.
Results vary by person. It all depends on the severity of your skin, your diet, and water intake.
We do not recommend the mixing of products. It could interfere with receiving maximum results.
It’s called “Purging”. Purging is a very common reaction. It’s when your skin releasing all of your old skin cells to prepare for new skin cells. Do not be alarmed. Lessen your usage to once every other day and increase your water intake.
In order to keep your skin healthy and hydrated, we recommend for you to maintain it with the use of Cota Skin Care products.
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